Missed Collection

For a missed collection or any other problem with your service, please contact your Service Provider directly at (916) 434-2450. Missed collection calls will only be accepted within 48 hours of the scheduled pick-up date. A $15 fee will be assessed for return pickups.


Extra Collection

If your container is full before or after collection day, please call (916) 434-2450 to request extra pickup service for added charge. Extra fees will apply for extra pickup and/or return service requests.

Requests for special service must be requested by the bill-paying homeowner/tenant whose name appears on the account only. All requests will be verified.